Job Description
Under the supervision of the Manager and Supervisor, this position is responsible for the review, research and analysis of customer transactions with a focus on fraud detection and mitigation, and the identification and reporting of suspicious activity to ensure compliance with all applicable laws and regulations. This position works with various business units, corporate security and risk partners to support the fraud detection and mitigation strategies of the Bank.
Responsibilities
Investigates all assigned “alerts” as a part of fraud detection, mitigation and behavior analysis that may be considered suspect activity. Reviews, monitors and tracks the results of assigned alerts. Handles technically complex accounts involving multiple relationships that include high risk and intricate fraud schemes.
Assists in developing and updating department operation policies, procedures, forms and other documents providing guidance and direction to unit. Recommends changes to unit processes to improve daily function.
Researches, resolves and responds to requests and inquiries from branches, departments and customers.
Participates in system tests of new and updated vendor applications. Under the direction of the Manager or Supervisor, works with the technology group to resolve outstanding issues. Participates in systems modifications and initiatives as necessary. Performs preliminary and final functional/performance testing for new or upgraded systems/applications. Participates in implementation of industry standard fraud tools.
Prepares and submits Electronic Incident Reports (EIR’s) to Corporate Security for suspicious activity investigation. Maintains information on customers with repeat alert activity. Submits a report of any suspicious activity investigated.
Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications
Bachelor’s degree from accredited institution or equivalent work experience.
Minimum three years of comprehensive technical experience in bank operations, in order to be able to assess suspicious activity.
Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and Internet Explorer) or similar software. Knowledge of or ability to use bank software and understand information on the various Bank systems.
Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Must be able to meet deadlines and handle multiple priorities. Must be an effective and efficient team player who can also resolve problems independently. Knowledge of and ability to discuss Bank (or similar) products and services. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to move/lift boxes up to 30 lbs.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit
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Job Tags
Work experience placement, Flexible hours, Afternoon shift