Customer Service Representative Job at The HT Group, Colorado Springs, CO

  • The HT Group
  • Colorado Springs, CO

Job Description

The HT Group has a medical equipment manufacturing client in  Colorado Springs, CO looking for a Customer Service Representative who is experienced, energetic, and customer-focused to lead daily customer service operations, support and develop a small team, and ensure customers and sales representatives receive timely and professional service.

Responsibilities:
  • Lead and support a small team of Customer Service Representatives, including training new employees, reviewing work for quality, and holding team members accountable
  • Receive and respond to customer phone calls, emails, voicemails, and other inquiries in a professional and timely manner
  • Process customer orders and provide product information, pricing, order updates, and general support to customers and sales representatives
  • De-escalate customer concerns, troubleshoot issues, and provide solutions to complex customer service challenges
  • Complete invoicing, order acknowledgements, RMAs, warranty orders, freight damage claims, and other customer service documentation
  • Support order entry, inventory inquiries, customer setup, sales order inquiries, and other customer service processes within Syspro
  • Prepare basic customer quotes and maintain customer and quote information within CRM systems
  • Coordinate freight estimates and pickups and file freight claims with shipping companies
  • Maintain accurate daily logs and monitor order-entry quality to support established accuracy goals
  • Partner with the sales team to provide phone, email, quoting, and general customer support
Requirements:
  • Minimum 5 years of customer service experience
  • Strong leadership skills with the ability to train, develop, and oversee a small customer service team
  • Excellent written and verbal communication skills with strong attention to detail
  • Ability to multitask, switch priorities, and solve problems in a fast-paced environment
  • Strong organizational skills with the ability to retain information and respond quickly to customer needs
  • Typing speed of approximately 40 WPM; 10-key experience preferred
  • Reliable, self-motivated, and comfortable working within a small team
All qualified applicants may apply below or send an email to  tatum.teer@theHTgroup.com

#HPIND

Job Tags

Full time

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